Payment
A prepayment of 70% of the order total is required, with the remaining 30% to be paid after successfully receiving the shipment. Once your order is placed, we will send you an invoice with banking details for convenient payment via online banking. For companies, non-cash payments without VAT are available — simply provide your company details when placing the order, and we will prepare the contract and invoice.
Shipping
Delivery costs are calculated based on your location and the size of your order. Once the shipment is dispatched, we will provide you with a tracking code so you can monitor its journey and estimated arrival time. For international deliveries, please include your country and address in the order comments, and we will calculate the shipping cost specifically for you.
Warranty
We take pride in the quality of our work and provide a 24-month warranty on all our products. Additionally, we are happy to offer advice on product care even after this period. Should any defects arise during use, such as paint peeling, rust on steel, or cracks in wood, we will promptly address and resolve them. However, the warranty does not cover damages resulting from improper use. Please note that slight variations in the shades of fabrics, metal, or wood are not considered defects. Natural wood, as a living and breathing material, may exhibit minor seasonal changes such as shrinkage, slight warping, or panel variations. We value your trust and are always ready to assist you.
Return
We strive to ensure your satisfaction with purchase, which is why we offer a 14-day return policy for only in-stock item purchased, provided they are undamaged and show no signs of use. Unfortunately, furniture with scratches, stains, or other damage, as well as custom-made items or those produced according to individual specifications, cannot be returned. To initiate a return, please contact us through any convenient method, and we will gladly assist you. Send the item back within 14 days of your request, and we will refund the purchase price, excluding delivery costs; return shipping expenses are the buyer's responsibility. If your purchase was made through one of our dealers, please contact them directly.